FAQ

FREQUENTLY ASKED QUESTIONS

Do you ship overseas?
Yes indeed although at present we are limited to shipping anywhere internationally that forms part of the Royal Mail Airsure network (see list of countries below).

How long will it take for my SuperTie necktie to be delivered?
3-5 days is the standard delivery time within the UK. We also offer a next day delivery service for UK orders placed before 12 noon. Deliveries to our Europe and Rest of the World countries listed can be expected in 4-6 days.

What is the cost of delivery?
Very little quite frankly — we aim to please. We utilise Royal Mail Services for all deliveries. Our postage charges are inclusive of VAT.

 Full Price (@ £25.00 per tie) UK Standard UK Next Day Europe Airsure RoW Airsure
1 SuperTie £3.25 £6.75 £9.00 £13.20
2 SuperTies £3.25 £6.75 £14.10 £17.70
3 SuperTies Free £4.95 £17.40 £24.00
4 SuperTies Free £4.95 £17.40 £24.00
5 SuperTies Free     £4.95 £23.40 £37.20
6 SuperTies Free
£7.25 £23.40 £37.20
7 SuperTies Free £7.25 £23.40 £37.20
8 SuperTies Free £10.20 £23.40 £37.20
9 SuperTies Free £10.20 £23.40 £37.20
10-25 SuperTies Free £10.20 £23.40 £37.20

STANDARD DELIVERY (2-3 days via 1st Class Royal Mail Delivery)
The cost of postage per transaction for purchase of 1-2 SuperTie neckties is £3.25. We offer FREE standard UK delivery on single transactions where 3 or more SuperTie neckties are purchased to the value of £55 or over (meaning you save at least £3.25).

NEXT DAY DELIVERY (Next Day Royal Mail Special Delivery Guaranteed before 1pm)
If your order reaches us before 12noon, we offer delivery via Royal Mail Next Day Delivery. The cost of postage per transaction for purchase of 1-2 SuperTie neckties is £6.75, and this increases with weight.
(Please note: Deliveries to certain Highland & Island locations will encounter extended delivery times – please see www.royalmail.com for details).

INTERNATIONAL DELIVERY (4-6 working days Royal Mail Airsure)
Salut. What’s up? Hola. Ni hao. Tag. Yes, our International friends can also purchase SuperTie neckties. We use Royal Mail Airsure for our international deliveries. We want to be sure that your neckties arrive safely and securely so as not to disappoint. We currently can deliver to the following countries. We hope that this list will grow over time, but regrettably we cannot deliver to any other destinations at present.

Europe
Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Spain, Sweden and Switzerland.

Rest of the World
Brazil, Canada, Hong Kong, Malaysia, Singapore, New Zealand and USA

My SuperTie necktie hasn’t arrived. What do I do?

We send all our items via Royal Mail in the UK, so your local Post Office should be your first port of call. If this has been fully explored and crossed off the list, contact us via email and we’ll investigate what might have happened. For deliveries outside UK, there will be a tracking number we can advise you on.

What do I do if I’m not satisfied with my purchase?
We are confident you will be completely satisfied our products and we will pay for you to have your head examined if you’re not. No, but seriously — we have a 14 day money back guarantee for untampered, unworn SuperTies neckties. Just send your boxed necktie back in the same mint condition you received it along with a printed copy of your receipt to: SuperTie Returns, 5 Burgess Park Mansion, Fortune Green Road, London, NW6 1DP.

Will my SuperTie necktie break?
Not likely. That’s why we issue a two year warranty on each of our neckties. As long as it is used correctly and not abused, the zip will not fail. Our policy on this warranty is fair and reasonable; in the highly unlikely event that the zip does fail we will replace a faulty SuperTie necktie — although this does not apply where the it has been subjected to improper use or indeed where the tie has been damaged in some other way. Instructions on how to use and care for your SuperTie necktie are provided on this website.

How do I clean my SuperTie necktie?
Dry-clean only, compadre. The finest silks and wools require the finest care. Consult the care instructions on this site.

What happens when I subscribe?
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